سياسة الاسترجاع

Last updated: August 27, 2026

This Refund and Cancellation Policy explains how cancellations and payment-related matters are handled when using the Servicy platform.

Please read this policy carefully before requesting or providing a service through Servicy.

Important: Servicy is a platform that helps connect customers with independent service providers. Servicy does not directly provide the services and does not collect, process, hold, or manage payments between customers and service providers.

1. Payments

Unless otherwise clearly stated on the Platform, payments for services are made directly between the customer and the independent service provider.

Payments are generally made in cash after the service has been completed, according to the agreement between the customer and the service provider.

Servicy:

  • Does not collect payments for services.
  • Does not process payment transactions.
  • Does not hold customer funds.
  • Does not manage cash payments between customers and service providers.
  • Does not act as a bank, payment processor, or escrow service.

Therefore, Servicy does not issue refunds or process financial reimbursements for payments made directly between customers and service providers.

2. Cancellation by the Customer

Customers may cancel a service request through the Servicy Platform, depending on the status and available cancellation options.

We recommend cancelling a request as soon as possible if the service is no longer needed.

Before the Professional Is Assigned or Confirmed

If no professional has been assigned or confirmed, the customer may generally cancel the request without any payment through Servicy.

After a Professional Is Confirmed

If a professional has already accepted or confirmed the request, customers should cancel as early as possible.

Late cancellations may inconvenience the professional, especially if the professional has already planned their schedule or started traveling to the service location.

Any potential cancellation-related arrangements between the customer and the professional are handled directly between them unless otherwise clearly stated by applicable law.

3. Cancellation by the Service Provider

A service provider may cancel or be unable to complete a service request for reasons such as:

  • Unavailability.
  • Scheduling conflicts.
  • Safety concerns.
  • Incorrect or incomplete information.
  • Circumstances outside the service provider's reasonable control.

If a service provider cancels before the service begins, the customer may submit a new request through the Platform.

4. Service Changes

Customers and service providers may agree to change:

  • The service scope.
  • The date or time.
  • The service location.
  • The expected price or other service details.

Any such changes should be clearly discussed and agreed upon directly between the customer and the service provider.

Servicy is not responsible for agreements, changes, or disputes related to the terms of a service arranged between users.

5. Refunds

Because Servicy does not process or manage payments, Servicy does not issue refunds for services performed by independent service providers.

If a customer has already paid a service provider and believes that a refund or partial refund is appropriate, the matter must generally be discussed directly with the service provider.

Any refund, partial refund, discount, or other financial arrangement is made directly between the customer and the service provider.

Servicy is not responsible for:

  • Issuing refunds.
  • Collecting money from service providers.
  • Returning money to customers.
  • Guaranteeing a refund.
  • Resolving payment disputes between customers and service providers.

However, users may report concerns about a service provider or service experience through the Servicy support channels. Servicy may review reports related to the use of the Platform and may take appropriate action under its Terms and Conditions.

6. Service Quality and Disputes

Customers should inspect the completed service and communicate any concerns directly with the service provider whenever possible.

If there is a disagreement regarding:

  • Service quality.
  • The final price.
  • Additional work.
  • Delays.
  • Damages.
  • Refunds.
  • Other matters related to the service.

The customer and service provider should first try to resolve the matter directly.

Servicy may provide platform-related support where appropriate but does not guarantee that disputes between customers and independent service providers will be resolved.

Servicy is not responsible for financial settlements or compensation between users.

7. No Refund Guarantee

Servicy does not guarantee that a customer will receive a refund from a service provider.

Any refund is subject to the agreement between the customer and the service provider and any applicable legal requirements.

8. Reporting a Problem

If you encounter a serious issue related to your experience on the Servicy Platform, you may contact Servicy Support and provide relevant information, such as:

  • Booking or request details.
  • Description of the issue.
  • Date and time of the service.
  • Relevant communications.
  • Photos or other supporting information, where appropriate.

Servicy may review the report and take action related to the use of the Platform, including actions permitted under the Terms and Conditions.

9. Changes to This Policy

Servicy may update this Refund and Cancellation Policy from time to time.

The "Last updated" date at the top of this page indicates when the policy was most recently updated.