Last updated: August 27, 2026

At Servicy, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Servicy collects, uses, stores, and protects your information when you use our website, mobile applications, and related services (collectively, the "Platform").

By using Servicy, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Servicy, we may collect the following information:

Account Information

When you create an account, we may collect:

• Full name
• Phone number
• Email address
• Profile information
• Account preferences

Service Request Information

When you request a service, we may collect:

• Type of requested service
• Description of the problem or requested work
• Service location or address
• Preferred date and time
• Photos or other information you choose to provide

Service and Booking Information

We may collect information related to your activity on the Platform, including:

• Service requests
• Bookings
• Cancellations
• Booking history
• Reviews and ratings
• Communications related to services

Communication Information

When you contact Servicy or communicate through features available on the Platform, we may collect the content of your messages and related information.

Technical Information

We may automatically collect certain technical information, such as:

• Device type
• Operating system
• Browser type
• IP address
• Device identifiers
• Application or website usage information
• Log and diagnostic information

2. How We Use Your Information

Servicy may use your information to:

• Create and manage your account.
• Provide and operate the Platform.
• Process service requests and bookings.
• Help connect customers with relevant service providers.
• Communicate with you about bookings and services.
• Provide customer support.
• Improve and develop our services.
• Monitor and improve the safety and security of the Platform.
• Detect and prevent fraud, abuse, or illegal activities.
• Enforce our Terms and Conditions.
• Send important notifications related to your account or services.

Where permitted by applicable law, we may also use information to send relevant updates or promotional communications. You may be able to opt out of certain promotional communications.

3. How We Share Your Information

Servicy does not sell your personal information.

We may share relevant information only when necessary for the operation of the Platform and the requested services.

With Service Providers

When you request or book a service, we may share relevant information with the independent service provider involved in your request.

This information may include:

• Your name
• Contact information
• Service location
• Description of the requested service
• Booking date and time
• Relevant photos or information

Service providers should use this information only for purposes related to providing the requested service.

With Service Partners and Technical Providers

We may work with trusted third-party providers who help us operate and improve Servicy, such as:

• Hosting providers
• Cloud infrastructure providers
• Analytics providers
• Communication and notification services
• Customer support tools

These providers may process information only as necessary to provide services to Servicy and according to applicable agreements and laws.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with applicable laws or legal obligations.
• Respond to lawful requests from competent authorities.
• Protect the rights, safety, and security of Servicy, our users, or others.
• Detect, investigate, or prevent fraud or illegal activities.

4. Payments

Servicy does not collect, process, store, or manage payments between customers and service providers.

Unless otherwise clearly stated, payments for services are made directly between the customer and the service provider, generally in cash after the completion of the service.

Because Servicy does not process payments, we do not collect or store bank card information or payment account details for service transactions.

5. Location Information

Servicy may collect or process location information when necessary to help provide location-based services.

This may include:

• Service addresses entered by users.
• Approximate location information.
• Device location information, where you have granted permission.

Location information may be used to help connect customers with relevant service providers and improve the operation of the Platform.

You may control certain location permissions through your device settings.

6. Data Security

Servicy takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, application, or internet transmission can be guaranteed to be completely secure.

Users are responsible for keeping their account credentials confidential and should notify us if they suspect unauthorized access to their account.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services.
• Maintain and operate the Platform.
• Meet legal or regulatory obligations.
• Resolve disputes.
• Prevent fraud or abuse.
• Enforce our agreements.

When information is no longer needed, we may delete, anonymize, or securely retain it where required or permitted by law.

8. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access certain personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict certain processing of your information.
• Withdraw certain permissions, where applicable.

To make a request, you can contact Servicy through the appropriate section of the Platform, including the Data Deletion Request page or Help and Support page.

We may ask you to verify your identity before processing certain requests.

9. Data Deletion

You may request the deletion of your Servicy account and personal information.

Some information may need to be retained where necessary for:

• Legal obligations.
• Security purposes.
• Fraud prevention.
• Dispute resolution.
• Enforcement of our Terms and Conditions.
• Other legitimate purposes permitted by applicable law.

More information is available on our Data Deletion Request page.

10. Cookies and Similar Technologies

Servicy may use cookies and similar technologies to:

• Keep the Platform functioning properly.
• Remember user preferences.
• Improve user experience.
• Understand how users interact with the Platform.
• Improve security and performance.

You may be able to manage certain cookies through your browser or device settings.

11. Third-Party Services

The Platform may use or link to third-party services.

Servicy is not responsible for the privacy practices of independent third-party websites, applications, or services.

We encourage users to review the privacy policies of third-party services they use.

12. Children's Privacy

Servicy is not intended for children who are not legally permitted to enter into agreements or use the Platform under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information inappropriately, please contact us.

13. Changes to This Privacy Policy

Servicy may update this Privacy Policy from time to time.

When significant changes are made, we may provide notice through the Platform or through other appropriate communication methods.

The "Last updated" date at the top of this page indicates when this Privacy Policy was most recently updated.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact Servicy through the Help and Support section of the Platform.