المساعدة والدعم
How can we help you?
Need help with Servicy? We're here to assist you.
Whether you have a question about requesting a service, managing a booking, contacting a professional, or using the Servicy platform, you can find answers to common questions below.
Frequently Asked Questions
How do I request a service?
Using Servicy is simple:
- Choose the service you need.
- Describe your request.
- Enter the service location.
- Select your preferred date and time.
- Submit your request.
Once your request is submitted, the platform helps connect you with an available professional.
What services can I find on Servicy?
Depending on availability in your area, you may find services such as:
- Plumbing
- Electrical services
- Air conditioning
- Painting
- Cleaning
- Maintenance
- Other home and everyday services
Available services may vary depending on your location and the professionals available on the platform.
How do I contact the professional?
Once your service request is accepted or confirmed, the available contact and booking information will be provided through the Servicy platform.
Please use the platform information responsibly and only in connection with the requested service.
How do payments work?
Payments are generally made directly between the customer and the service provider.
Servicy does not process or manage payments for services.
Unless otherwise clearly stated, payment is made directly to the professional, usually in cash after the service is completed.
Can I cancel my request?
Yes. You may cancel a service request depending on its status.
We recommend cancelling as early as possible if you no longer need the service.
For more information, please see our Refund and Cancellation Policy.
What should I do if I have a problem with a service?
If you experience a problem related to a service:
- First, try to communicate directly with the professional to explain the issue.
- If you need assistance regarding your use of the Servicy platform, contact our support team.
- Provide as much information as possible about your request so we can better understand the situation.
Servicy may review reports related to the use of the platform and may take appropriate action in accordance with our Terms and Conditions.
Is Servicy responsible for the quality of the service?
Servicy is a platform that helps connect customers with independent service providers.
Service providers are independent and are responsible for the services they provide.
Servicy does not directly perform the services and does not guarantee the outcome, quality, price, or availability of services provided by independent professionals.
For more information, please review our Terms and Conditions.
Account and Technical Support
I can't access my account
If you're having trouble logging in:
- Make sure you're using the correct phone number or email address.
- Check your internet connection.
- Try restarting the application or refreshing the website.
- If the problem continues, contact support.
I found incorrect information in my account
You can update certain information directly from your account settings.
If you need help updating information that cannot be changed from your account, contact our support team.
I found a technical problem
If you encounter a bug or technical issue, please contact us and include:
- A description of the problem.
- Screenshots, if possible.
- Your device type.
- Your browser or application version.
- Steps that caused the problem.
This information helps us investigate and resolve technical issues more quickly.
Safety and Responsible Use
For your safety:
- Use accurate information when requesting services.
- Clearly explain your service needs.
- Communicate respectfully with professionals.
- Do not share unnecessary sensitive information.
- Be cautious when interacting with people you do not know.
- Report suspicious or inappropriate behavior.
In case of an emergency or immediate danger, contact the relevant emergency services directly. Do not rely on Servicy for emergency assistance.
Contact Support
Need additional help?
You can contact the Servicy support team through the contact options available on the Platform.
When contacting us, please provide:
- Your name.
- Your registered phone number or email address.
- Information about the service request or booking.
- A clear description of your issue.
Our team will review your request and respond as soon as reasonably possible.
Servicy — The services you need, when you need them.